Privacy Policy

Updated March 17, 2014

At VRI Direct, we recognize that privacy is important. This Privacy Policy applies to all user profiles, services, and transactions via the VRI Direct platform, collectively VRI Direct's "Services". If you have any questions about this Privacy Policy, please feel free to contact us at

Information We Collect and How We Use It

We offer services that require you to register for an account and provide personal and possibly proprietary information to us. In order to provide our services, we may collect the following types of information:

Information You Provide
When you sign up for a VRI Direct Account registration requires that we may ask you for personal information (such as your first and last name, email address, phone number, and an account password). For specific services, such as our payment processing program, we also request the following:

Log Information
When you access VRI Direct services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol Address, browser type, browser language, and the date and time of your request.

User Communications
When you send email or other communications to VRI Direct, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

Affiliated VRI Direct Services
We offer our services using a technology partner. Personal information that you provide may be sent to VRI Direct's technology partner in order to deliver the service. We process such information under this Privacy Policy. The technology partner with which our services are offered may have different privacy practices and we encourage you to read their privacy policies.

Other Purposes
VRI Direct processes only personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

You can find more information about how we process personal information by referring to the supplementary privacy notices for particular services.

Choices for Personal Information

When you sign up for service, we ask you to provide personal information. If we wish to use this information in a manner different from the purpose for which it was collected, we will ask for your consent prior to such use.

You can decline to submit personal information associated with use of our services, in which case VRI Direct may not be able to provide those services to you.

Information Sharing

VRI Direct shares necessary personal information with other companies outside of VRI Direct only in the following limited circumstances:

If VRI Direct becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal and proprietary information involved in such transactions and will provide notice before such information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information, such as (for example) the number of users of our services, or how many users are located in specific states. Such information does not identify you individually.

If you have further questions, please contact us at

Information Security

We take appropriate security measures to protect against unauthorized access to data, or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal and sensitive customer data.

We restrict access to personal information to VRI Direct employees, contractors, and agents who need to know that information to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data Integrity

VRI Direct processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we collect, store, and process only the personal information needed to provide or improve our services. VRI Direct takes reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and Updating Personal Information

When you use VRI Direct services, we make good-faith efforts to provide you with access to your personal information and to correct data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests. In some cases we may decline to process requests that will interfere with normal operations or defer such a change until such time as when the cause of the interference is managed or minimized. For example, if a payment has been posted and the interpreter wishes to re-direct the payment to a different account, the transaction must be completed before such a change can be made.

Some requests may be declined because they are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information associated with previously closed transactions), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct, or delete users' personal information. The specific details of these services are available on the web pages that house such information.


VRI Direct regularly reviews its compliance with this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy or VRI Direct's treatment of personal information, please contact us at

When we receive formal written complaints at this address, it is VRI Direct's policy to contact the sender regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal or company data that cannot be resolved between VRI Direct and an individual or company.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect that any such changes would be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us at